Frequently Asked Product Questions

Each product lists a condition category. Definitions:

• If there is no ribbon: This is a wholesale donation, meaning a direct donation from distributors or stores due to overstock, mis shipment, or leftover inventory. The item may be:

o In original packaging

o In damaged packaging

o A display because it never had packaging (e.g., a snowblower) or was assembled due to its size (e.g., an exercise bike).

• Donated - New: Donated item that is new, unused, and undamaged, ideally in original packaging. The box may have no or minimal damage. Note: We examine/test all consumer donations.

• Used - Like New: Donated items in perfect working condition and looks new, with no visible signs of wear; packaging may be included with or without damage or no packaging (e.g., pendant lighting), but with all included parts.

• Used - Very Good: Donated items function properly with minor cosmetic flaws; packaging may be included or repackaged, and some non-essential accessories may be missing.

• Used - Good: Donated items function properly but may show wear from moderate use (such as a hammer or seed spreader, old wheel on a wheelbarrow); packaging may be damaged or repackaged, and some valuable parts may be missing.

If there is no ribbon - wholesale donation, meaning a direct donation from distributors or stores, Donated - New, Used - Like New, Used - Very Good, Used - Good